Zet Casino Privacy Policy

Information We Collect

We collect only what is needed to operate the service and comply with the law.

• Identity data - full name, date of birth, nationality, copies of government-issued ID.
• Contact data - email address, telephone number, residential address.
• Account data - username, hashed password, currency, communication preferences.
• Financial data - payment method details, deposits, withdrawals, transaction history.
• Gameplay data - games opened, stakes, session length, bonus participation.
• Technical data - IP address, device type, browser, operating system, time zone.
• Support data - chat transcripts, emails, complaint records, limit and self-exclusion requests.

Why and On What Legal Basis We Use It

Cookies and Similar Technologies

Cookies keep you logged in, remember your language and currency, and help us understand how pages perform. Strictly necessary cookies are required for the site to function and cannot be switched off. Functional, analytical and marketing cookies are optional and are set only after you accept them in the consent banner. You can change or withdraw your cookie choices at any time through the preference centre, and you can block or delete cookies in your browser settings, although some features may then stop working correctly.

Who We Share Data With

We do not sell personal data. Information is disclosed only to parties that need it to deliver the service or that we are legally required to inform.

• Payment providers and banks handling your transactions.
• Identity verification and anti-fraud specialists.
• Game studios and platform providers supplying the software.
• IT hosting, security and customer-support vendors bound by confidentiality contracts.
• Regulators, auditors and law enforcement where a legal request applies.

Where data is transferred outside Canada or the EEA, we use standard contractual clauses and equivalent safeguards.

Retention and Security

Account, transaction and verification records are kept for the period required by anti-money-laundering and licensing rules, and are then deleted or anonymised. Marketing preferences are retained until you withdraw consent. Support correspondence is stored for a limited period for quality and dispute purposes. We protect data with TLS encryption in transit, encrypted storage, restricted staff access on a need-to-know basis, activity logging, and regular security testing. No system is completely risk-free, so we also ask you to use a strong unique password and to keep your login details private.

Your Rights and How to Contact Us

You can ask us to confirm what data we hold, to provide a copy, to correct errors, to erase information we no longer need, to restrict or object to certain processing, to port your data to another provider, and to withdraw marketing consent at any time. Requests connected to legal record-keeping or an active self-exclusion may be limited by law. Write to [email protected] with your registered email address; we respond within one month and may ask for identity confirmation first. If you are not satisfied, you may escalate to the Office of the Privacy Commissioner of Canada. This policy may be updated, and the current version is always published on this page.